WordPress Web Design Project for Genoa Healthcare Generates 80% More Sales Leads

By Jenna Christensen | May 2018

Genoa Healthcare (formerly Genoa QoL) is the largest provider of pharmacy, outpatient telepsychiatry and medication management services. Curious about Telepsychiatry? Check out this "What is Telepsychiatry and What Software to Use" an informative article from our friends at PositivePsychology.com.

When Genoa first engaged with ArcStone, their website was not representative of the breadth of services they offer and did not serve both internal and external audiences. The website was also using a CMS (Concrete5) that was difficult to manage and update.

A screenshot of the old website is below:

Screen Shot 2018-05-31 at 12.11.00 PM


As you can see, the website had three competing navigations (primary, secondary and audience specific) that created a confusing user experience. Paths to action were unclear throughout the site. The homepage also featured an auto-scrolling slider. Based on industry data, we have seen that sliders / carousels can be ineffective and take up valuable real estate.

Aside from general user experience and structural issues that needed to be addressed, the company was also launching a new brand, logo, name and messaging that needed to be incorporated into the new website.


Key tactics and features of the website redesign: 

  • A combination of core WordPress, plug-ins and custom development was used for the new website. This provides a much improved admin area for internal website management.
  • We helped Genoa develop detailed audience personas that were used to create a new sitemap, wireframes and paths to action for the website.
  • HubSpot was integrated with WordPress as their marketing automation software.
  • The new brand elements and photography was implemented across the website for a clean look.
  • Appropriate calls to action appear depending on where a user is within the site. Examples include: Download a fact sheet, Schedule a presentation, Schedule a demo, and more.
  • Robust mapping functionality allows users to search and find over 100 Genoa locations.
  • Baseline search engine optimization and 301-redirects ensured that visibility would not be significantly impacted. In fact, organic traffic and overall users are up.

New Genoa WordPress Website



So what were the results?

2017 Q1 (old website) compared 2018 Q1:

  • Users up 31%
  • New Users up 33.5%
  • Sessions up 31.6%
  • Pageviews up 34.5%
  • Bounce rate decrease by 8.4%
  • Organic up 27.8


And what did the Genoa team have to say?

“Genoa Healthcare’s old website was difficult to navigate for our partners, consumers, and employees. Accessing essential information, such as learning more about our services and finding the contact us form, was more difficult than it should have been. ArcStone’s work helped transform and modernize our website making it warm, friendly, and cohesive. The results speak for themselves. Compared to February through April of last year, we noticed 575% increase in customer inquiries and 80% increase in sales leads.”
— The Genoa Marketing and Communications Team

I would say that makes for successful WordPress web design project. The goal moving forward is for the website to become even more of a lead generation and content marketing tool. 

If you are interested in a WordPress website, please contact our team for consultation and a quote today.


Topics: Case Studies, Digital, Design and Technology

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